Monitoring - We have made several fixes to the search system and are currently processing the backlog of changes.
As a reminder Advanced search is a workaround to pull in data if you are not seeing recent changes appear in the standard search system.
Apr 13, 21:54 PDT
Update - Our teams are still working on resolving the issue. We are working through several pathways to help resolve the issue as quickly as possible.
In the mean time, Advanced search will still work.
Apr 13, 18:33 PDT
Update - We are continuing to work on a fix for this issue.
Apr 13, 14:43 PDT
Identified - We have identified the problem with search results not returning and are reverting the change that was made that is causing this problem.
As a work around, using advanced search will pull up expected values.
Apr 13, 11:45 PDT
Investigating - We are investigating a condition where search results are not being returned within the CRM.
Apr 13, 11:40 PDT
CRM Partial Outage
Blackbird CRM Partial Outage
Carmind Operational
Classic CRM Operational
Mobile CRM Application Operational
Revenue Radar Operational
DMS Operational
Auto/Mate Operational
AutoStar Operational
FEX Operational
IDMS Operational
Inventory Operational
AAX Operational
eCarList Operational
Inventory+ Operational
Report Center Operational
Websites Operational
DealerFire - Engine5 Operational
DealerFire - Engine6 Operational
DealerFire - Ignite Operational
PrecisePrice Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Apr 16, 2021

No incidents reported today.

Apr 15, 2021

No incidents reported.

Apr 14, 2021

No incidents reported.

Apr 13, 2021

Unresolved incident: CRM: Issues with Search.

Apr 12, 2021

No incidents reported.

Apr 11, 2021

No incidents reported.

Apr 10, 2021

No incidents reported.

Apr 9, 2021
Resolved - We have gotten the system back to a normal performance point.
Teams will be monitoring overnight and over the weekend. We will take further steps if we see more issues.
Apr 9, 17:11 PDT
Update - Teams are still working to solve this problem.
We do apologize for the frustrations, teams are working to find the best path forward.
Apr 9, 16:20 PDT
Investigating - We are investigating an error that is causing customers to see a 503 error or Application Slowness within FEX.
We have taken steps to help recover the application and are investigating further steps to help.
Apr 9, 13:33 PDT
Apr 8, 2021

No incidents reported.

Apr 7, 2021
Completed - The scheduled maintenance has been completed.
Apr 7, 12:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 7, 09:00 PDT
Scheduled - Software Release for [AU] CRM, Mobile, and Revenue Radar services
Apr 6, 13:47 PDT
Completed - The scheduled maintenance has been completed.
Apr 7, 02:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 6, 22:01 PDT
Scheduled - Software Release for [US] CRM, Mobile, and Revenue Radar services
Apr 6, 13:46 PDT
Apr 6, 2021
Apr 5, 2021

No incidents reported.

Apr 4, 2021

No incidents reported.

Apr 3, 2021

No incidents reported.

Apr 2, 2021

No incidents reported.