Resolved -
This incident has been resolved.
Jul 21, 10:27 PDT
Monitoring -
We have finished the data refresh and inventory counts should now be accurate.
Teams are doing a final QA check but we are seeing the expected results.
Jul 21, 10:22 PDT
Update -
We are seeing inventory appear back on websites.
The vehicle display count in the menus and filters may still be out of sync while the system finishes the data refresh.
Jul 21, 10:14 PDT
Update -
Thank you for your patience, we understand the impact this issue is causing.
We have completed our repair process and are seeing updates to inventory rapidly rolling out to websites.
We will update shortly once everything is confirmed.
Jul 21, 10:05 PDT
Update -
We are making progress on the fix to allow inventory to display correctly.
Our current estimate for this fix is 2 to 3 hours.
This time is only an estimate and may complete sooner or take longer.
We will update this page at 12PM or sooner if conditions change.
Jul 21, 09:01 PDT
Update -
We have taken steps to correct the inventory filtering issue.
While the correction is taking place, dealers may experience inventory that doesn't fully display or is displaying a smaller subset of inventory.
This will be corrected once our corrective action is completed.
Jul 21, 08:27 PDT
Identified -
The issue has been identified and a fix is being implemented.
Jul 21, 08:03 PDT
Update -
Teams are still working through the problem to find the quickest path to resolution.
We will update as soon as we have updated information.
Jul 21, 07:43 PDT
Update -
Teams are still working diligently to find the cause of the problem and resolve it.
Jul 21, 06:42 PDT
Investigating -
We are currently investigating an issue where Search Filters are not displayed and inventory displaying does not match the expected page.
Teams are working on a resolution.
Jul 21, 06:13 PDT