All Systems Operational
CRM Operational
Blackbird CRM Operational
Carmind Operational
Classic CRM Operational
Mobile CRM Application Operational
Revenue Radar Operational
DMS Operational
Auto/Mate Operational
AutoStar Operational
FEX Operational
IDMS Operational
Inventory Operational
AAX Operational
eCarList Operational
Inventory+ Operational
Report Center Operational
Websites Operational
DealerFire - Engine5 Operational
DealerFire - Engine6 Operational
DealerFire - Ignite Operational
PrecisePrice Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Aug 3, 2021

No incidents reported today.

Aug 2, 2021

No incidents reported.

Aug 1, 2021

No incidents reported.

Jul 31, 2021

No incidents reported.

Jul 30, 2021
Resolved - This incident has been resolved.
Jul 30, 09:49 PDT
Monitoring - Reports are now loading and teams will continue to monitor the situation.
Jul 30, 07:17 PDT
Investigating - There is currently an issue loading reports. Teams are investigating and we will update when we have more information.
Jul 30, 06:51 PDT
Jul 29, 2021
Resolved - FEX is now in a working state. Images may load slower than normal, but it should not affect overall application performance.
Jul 29, 16:26 PDT
Investigating - We continue to see intermittent slowness and errors. Teams are actively looking for a solution.
Jul 29, 12:49 PDT
Monitoring - We are seeing positive results and reduced errors/slowness. Teams continue to monitor for any changes.
Jul 29, 10:40 PDT
Investigating - We are currently experiencing slowness and errors with FEX. Teams are looking into the issue and we will update when we have more information.
Jul 29, 10:31 PDT
Resolved - Confirmation users now able to access CRM application .
Jul 29, 11:57 PDT
Investigating - Reports of users unable to access Crm teams are investigating
Jul 29, 11:40 PDT
Jul 28, 2021
Completed - The scheduled maintenance has been completed.
Jul 28, 12:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 28, 09:00 PDT
Scheduled - Software Release for [AU] CRM, Mobile, and Revenue Radar services
Jul 27, 09:24 PDT
Completed - The scheduled maintenance has been completed.
Jul 28, 02:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 27, 22:00 PDT
Scheduled - Software Release for [US] CRM, Mobile, and Revenue Radar services
Jul 27, 09:23 PDT
Jul 27, 2021
Jul 26, 2021
Resolved - This incident has been resolved.
Jul 26, 14:32 PDT
Investigating - We are currently experiencing problems with Precise Price on websites. Teams are investigating and we will update when we have more information.
Jul 26, 12:34 PDT
Jul 25, 2021
Completed - The scheduled maintenance has been completed.
Jul 25, 02:15 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 24, 20:16 PDT
Scheduled - We will be undergoing scheduled maintenance during this time.
All Websites will have periods of being offline while we preform environment maintenance.
Jul 21, 14:21 PDT
Jul 24, 2021
Resolved - This incident has been resolved.
Jul 24, 12:00 PDT
Monitoring - Desking is currently in a working state and teams continue to monitor.
Jul 24, 11:52 PDT
Update - We are continuing to investigate the issue.
Jul 24, 10:39 PDT
Investigating - We are currently investigating an issue with desking. We will update as soon as we learn more.
Jul 24, 09:49 PDT
Jul 23, 2021

No incidents reported.

Jul 22, 2021

No incidents reported.

Jul 21, 2021
Resolved - This incident has been resolved.
Jul 21, 10:27 PDT
Monitoring - We have finished the data refresh and inventory counts should now be accurate.
Teams are doing a final QA check but we are seeing the expected results.
Jul 21, 10:22 PDT
Update - We are seeing inventory appear back on websites.
The vehicle display count in the menus and filters may still be out of sync while the system finishes the data refresh.
Jul 21, 10:14 PDT
Update - Thank you for your patience, we understand the impact this issue is causing.
We have completed our repair process and are seeing updates to inventory rapidly rolling out to websites.
We will update shortly once everything is confirmed.
Jul 21, 10:05 PDT
Update - We are making progress on the fix to allow inventory to display correctly.
Our current estimate for this fix is 2 to 3 hours.
This time is only an estimate and may complete sooner or take longer.
We will update this page at 12PM or sooner if conditions change.
Jul 21, 09:01 PDT
Update - We have taken steps to correct the inventory filtering issue.
While the correction is taking place, dealers may experience inventory that doesn't fully display or is displaying a smaller subset of inventory.

This will be corrected once our corrective action is completed.
Jul 21, 08:27 PDT
Identified - The issue has been identified and a fix is being implemented.
Jul 21, 08:03 PDT
Update - Teams are still working through the problem to find the quickest path to resolution.
We will update as soon as we have updated information.
Jul 21, 07:43 PDT
Update - Teams are still working diligently to find the cause of the problem and resolve it.
Jul 21, 06:42 PDT
Investigating - We are currently investigating an issue where Search Filters are not displayed and inventory displaying does not match the expected page.
Teams are working on a resolution.
Jul 21, 06:13 PDT
Jul 20, 2021

No incidents reported.